The first time I laid my hands on the Evoluent mouse, I was thrilled by its ergonomic design and the promise of a pain-free workday.
But just as I was getting comfortable with it, the unexpected happened: it stopped working. I wiggled the cord, tried different USB ports, and even restarted my computer, but nothing seemed to work.
In this article, I’ll show you why your Evoluent mouse isn’t working and provide you with a solution to how I fixed it.
Let’s begin!
How to Fix Evoluent Mouse Not Working
1. Re-Establish Connection
When you are having an issue with your Evoluent mouse that it isn’t working, you should consider re-establishing connection.
It will help you to refresh the mouse connection with your computer and ensure there are no loose connection issues.
Firstly you should turn off your mouse and then remove the wireless receiver from your computer.
- Press and hold the top thumb button.
- Then turn on the power switch, and the lights will turn on, off, and flash on again.
- Now, insert the wireless receiver into the USB port quickly.
- The light will flash twice when it is paired.
- Now you can release the thumb button.
2. Check Power Supply
One of the other major causes for your mouse not to work is its faulty power supply. If your mouse’s battery is low, or dead it will cause your mouse not to turn on or work correctly.
So, firstly you should ensure that the mouse battery is fully charged. If not, you should plug it in for a few minutes and let it 100% charge.
If the mouse is still not working after fully charging its battery, you should consider replacing it with another quality one.
On the other hand, if your mouse has a nonrechargeable battery, you’ll need to replace it with a new one.
3. Wireless Interferences
Sometimes wireless interferences from other wireless devices cause your mouse to stop working, keep disconnecting or other problems.
When your mouse stops working, you should verify that there are no wireless interferences closer to your mouse.
If you have, that is the case why your mouse isn’t working; and you’ll need to move them away from the mouse and computer.
4. Faulty USB Port
If you are still facing issues with your Evoluent mouse you should check that your wireless receiver is plugged in securely.
If the receiver is connected correctly, the problem can be related to your USB port on the computer.
Over time dirt and debris can accumulate in your computer’s USB port and prevent it from detecting wireless receivers.
So, you should inspect the port and ensure it isn’t dirty. If so, you should clean it using compressed air, a soft bristles brush, or a cotton swab.
If the port isn’t working, you can also try swapping between the other USB ports on your computer.
5. Update Mouse Driver
A computer driver is software that manages its connected hardware and helps the devices to communicate with your PC.
If your mouse driver is running outdated it causes your mouse-related issue or sometimes does not detect it.
So, you should verify that your mouse driver is running on an up-to-date version. If not, you should consider installing the latest version on your PC.
- Press Windows + R to open the Run box.
- Then type devmgmt.msc and click the Enter key.
- Now, go to Mice and other pointing devices.
- Explore the category by double-clicking it.
- Now, right-click on your Evoluent mouse > select Update driver.
- Now another window will be opened > select “search automatically for driver update.”
- If the latest driver update is available, Windows will automatically install it.
6. Reinstall Driver
Sometimes driver compatibility issues lead your mouse not to work. If you’ve recently installed the latest version or your mouse driver, it might be the reason for your mouse malfunctioning.
In order to solve this problem you should consider reinstalling the driver and rolling back it to the previous settings.
Here is how you can do this:
- Press Windows + R to open the Run box.
- Then type devmgmt.msc and click the Enter key.
- Now, go to Mice and other pointing devices.
- Explore the category by double-clicking it.
- Now, right-click on your Evoluent mouse > select Uninstall.
- Then check the box “remove its software from this device.” and Uninstall.
- Restart your PC, it will automatically scan and install the best driver for your system.
Reboot your PC
Sometimes a simple step helps to get back your mouse without doing any advanced troubleshooting.
This you should try rebooting your PC, it will help to remove temporary caches or bugs that are causing your mouse malfunctioning.
Here is how you can do this:
- Press Start from the taskbar.
- Select the power icon.
- And then click on Restart/Reboot.
- Wait a few seconds, the system will automatically switch back on.
7. Contact Support
If none of the above methods has solved your mouse; you should consider contacting the Evoluent customer support.
The support team will be able to help you in this situation and provide you with a few other possible solutions.
If the problem is still not solved, you should consider filing out the warranty check for your mouse if it is still under the warranty period.
Final Thoughts
These are methods that will help you to solve your Evoluent mouse that isn’t working properly:
- Re-Establish Connection
- Check Power Supply
- Wireless Interferences
- Faulty USB Port
- Update Mouse Driver
- Reinstall Driver
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